Van Nuys - Van Nuys, California

Elegant

The station is friendly inside. The steps going down to the street on Van Nuys Blvd. sometimes has encampments on them. The parking lot has pot holes and some holes that one might trip into. Do watch your step. A platform has been being built for over a year. There is construction equipment all about including loose gravel. Again watch your step. See photos.

Recent update. Well there has been a long going construction. Due to Covid-19 I haven't been there to much. The last time I was there I saw that a dormitory had been built for the Homeless in part of the parking lot. This required a lot of electrical and water to be brought from the street. 8-14-2020. It is amazing to see progress through time. It would be great if there was a cover built over the walk way to protect one from the elements.

Carrie Lee

Safety at RISK!
Bus ? 5919 from Van Nuys to Bakersfield.

This is the San Joaquin bus.

The driver is extremely lax, lazy, has broken several laws..and doesn't keep eyes on road or both hands on wheel.
She tailgates cars ..this is scary bc her lack of paying attention and the weight of this bus already decrease her reaction and stopping time. We almost got in an accident before Newhall.

Apparently, she forgot her routes.

The trip started with her getting over several lanes from HOV . Over double yellow lines (they broke soon after, and she could have safely got over and not missed exit

She takes her eyes off the road several times to eat sunflower seeds, often drives with one hand

!! And the really bad thing is she talks and texts while operating this actually heavier than normal bus

This lady is way too lax, and if we crash or if she does, it's her fault

Marie Garside

Traveling during holidays can be crowded. The driver of the bus to Bakersfield was professional and organized. She managed to check in passengers, assist elderly onto the bus and load baggage while keeping on time. She accomplished all of rhis while smiling at each rider.

Aly Gault

Monique was PHENOMENAL. She was bubbly, helpful, and all around great to all of us in the station while we waited for our Train. She drove us up to our train, and then helped all of us get to where we needed to be. After starting our trip on the train, I got a phone call and was unsure the number. It was MONIQUE telling me I had left my purse on the tram!!

We were unable to take a train back to retrieve my purse, so she worked up a plan for us to get my purse back, and it worked!! I got my purse back that SAME day! She is amazing, and we will forever & always, remember her. She was a huge highlight of our trip, and we wouldn’t have been able to get back to MN without my purse which held my ID. So blessed she was working, and took such great care of us and my purse. I really do hope the company shows her their appreciation for all the hard, and great work she puts in. ?
Monique, if you can see this we will never forget you.

Travis was also very kind, and all around great! He worked with us as well to make sure my purse was delivered to us.

Emily Honowitz

paul was so sweet and helpful! i almost never leave reviews but paul’s actions and kindness moved me so much i just had to write about how wonderful he was! he was driving the cart that transports disabled passengers and i had just realized that i left my jacket with my dad and i wouldn’t make it in time if i ran to go get it. i asked paul if he was able to transport me to the front of the station to pickup my jacket despite me not being disabled and he agreed! i made it just in time to catch my train with 2 minutes to spare! i wouldn’t have
made it back in time to catch it if i had run. i just want to thank paul for being so kind and wonderful 🙂 <3

Viv Esquivel

Travis made our first experience riding a train super easy. He answered all of my questions and was very informative. If you ever take a train ride from this location, Travis will definitely be your go to for any questions you might have.

Aim Dadivit

I was feeling anxious because It’s my first time to take the train going to Temecula. I ‘m so glad Ms. Monique helped me out from my purchasing of tickets to explaining in details how to get to my destination.

I highly commend Ms. Monique for being so cheerful, accommodating, and for her awesome services she extended to me.

Two thumbs up to Ms. Monique. ?

Lauren Davis

I was so impressed with this Amtrak station! The woman at the counter was working there alone, but gave such friendly and detailed help to all of us at the station, taking time to go over our trips with each of us. Her instructions were clear and thoughtful and I was moved by the care and kindness she showed my grandmother, who has mild dementia. Travel can be stressful, but her upbeat spirit and calm guidance started our trip off smooth. The station was also very clean, and while small, was a comfortable place to wait for our train.