Drive Smart Driving School - Carrollton, Texas

Farhin Momtaj

I had an excellent experience at drive smart. I took my road test on 07/02/24 and was impressed by the efficiency and professionalism of the staff. I arrived early and was able to start my test ahead of schedule. The instructor was clear, courteous, and made me feel at ease. He checked my car thoroughly before the test and helped reduce my stress with a few laughs. If you're planning to use your own car, be sure to bring your insurance documents. The center also offers free cars for the test if needed. I highly recommend Drive Smart to anyone looking for a smooth and stress-free road test experience!

Lindsay Crawford

Read all for resolution.

This had been a bad experience for us. I’ll give 2 stars because the four actual driving lessons were valuable. Here are my cons: 1) when I called about signing up for the 14 driving/observation hours I was told that there was plenty of availability for driving. I had about a month to get them in before his appointment. 2) you can only schedule two sessions at a time. Once you use one, you can book another. Our experience was that we had to book at least a week and a half out to get a driving slot. Obviously this would take much longer than the time we had. 3) I changed his DPS appointment out another two weeks, making it necessary to drive 2 hours away from town to even get an appointment. All because of the delay from Drive Smart. 4) I’ve paid $450 for 4 driving lessons. It should have been 14 lessons. 5) I called to get documentation of the lessons we could do for his DPS appointment tomorrow, and they won’t release them. It’s their policy not to release documentation until all 14 lessons are complete. Again, this goes against everything I was told at the beginning. I had not planned on using the observation hours (we did parent-led and just wanted the extra outside driving instruction for extra practice) at all. This leads me to assume they wouldn’t have documented his 7 driving hours at all.

I’m extremely frustrated and won’t use them again.

Edited to respond that the employee below has reached out to make it right. The employee who set us up did not understand what I needed and set us up incorrectly. I will follow up for the appropriate refund.

Edited to add that Drive Smart made it right financially today. It was handled professionally and warmly. We agree that the initial set up was the start of the confusion between what I expected and what we experienced. I would still advise to allow plenty of time to get your lessons in.

Marieva Loyo Cardona

En este lugar son unos ladrones . Si llegas tarde un minuto ya te rechazan. Y te dicen que tienes que reprogram solo para volver a cobrar 30 dólares más . Pésima experiencia . No lo recomiendo

Danaisha Bacha

"I had an amazing experience learning to drive with Kristyn Their patience, expertise, and dedication made me feel confident and well-prepared. I highly recommend them to anyone looking for a top-notch driving instructor!" a short and appreciative message for your driving instructor:

"I had an amazing experience learning to drive with [Instructor's Name]. Their patience, expertise, and dedication made me feel confident and well-prepared. I highly recommend them to anyone looking for a top-notch driving instructor!"

Mozhdeh Khamseh

I did my road test with Kristy recently! Her patience made me feel less anxious. She was so friendly and talked clearly while taking the test! I definitely recommend her to everyone who wants to do the test!

Jasmine Martinez

The whole staff is very friendly! I was taught how to parallel park in a hour and took my road test the next day and passed 🙂 I highly recommend

Madelaine La rosa

Hoy hice mi examen práctico, quedé encantada con el servicio, te hacen sentir cómoda y tranquila desde que entras por la puerta, los felicito por su trabajo y recomiendo el lugar 100 %.

Alexandra Gonzalez

What an amazing staff! Drive Smart y su personal merecen más de 5 ⭐️⭐️⭐️⭐️⭐️+, una atención y educación de agradecer. Atendieron a mi mamá de manera deseada, siempre ellos disponibles a ayudar y explicar tanto en vía telefónica como en persona. ? recomendados! Gracias por apoyar y trata excelente a nuestra gente hispana.